Frequently Asked Questions

How it works
How does Conjure work?

Conjure lets you unlock your home’s potential with simple, stylish furniture rentals. With a robust selection of hand-picked pieces, we offer something magical for every home and every budget.

Choose a commitment of 3-12 months and watch your home come to life with free white-glove delivery in as little as 5-7 business days. When you're done: buy or renew what you love and return or trade-in what you don’t. It’s as easy as snapping your fingers.

Read more on how it works.

What is a rental term?

Your rental term is the number of months you plan to lease items for. You will be prompted to confirm your term upon adding your first item to cart, but you can always update it by clicking “Rental Term” on the main navigation. Select anywhere from 3 to 12 months.

We do not currently offer daily or weekly rentals.

Does the length of time I rent for affect the monthly price?

Yes! Our pricing is set so that you pay about half of the retail value of your items in one lease, so longer leases will have a lower monthly price.

Is there an order minimum?

Yes, our monthly rental minimum is $69/mo.

The amount you see reflected in your cart upon checkout is your monthly rental charge.

Your total lease value will be reflected in your custom lease.

Is there a subscription fee?

No subscription fees here!

We are proud to offer an unbundled service where you only pay for what you use.

For more details on fees, visit our Help Center here.

How does the credit check work?

We run a soft credit check for every lease. The soft credit check does not affect your credit score.

A FICO score of 600 or higher is needed in order to rent. If you are unable to meet the credit requirements, the order will be canceled and your payment will be refunded.

International folks without a US credit score can bypass the credit check by proving current enrollment in a university or by providing a letter of employment. We will need an official, signed statement from the university or employer.

I placed my order. Now what?

Congratulations!

Here are the next steps:

  • Credit Check

    Within one business day, we’ll run a soft credit check. We may reach out for additional information to run this credit check.

  • Lease emailed

    Your customer lease will be sent to you via HelloSign. Look out for the subject line “Conjure Lease Agreement- Signature Requested by Conjure.”

  • Lease Signed

    Be sure to sign your lease promptly! We cannot proceed with scheduling until this is done.

  • Delivery Booked

    Within one business day of lease signing, we’ll book your delivery date. You’ll receive a delivery date email with details on how to prepare for your delivery.

  • Day of Delivery

    Be at home and have your phone handy!

Our Leases
Do I own furniture at the end of my lease?

You can!

During the course of your lease, all payments go towards ownership. When your rental term is up, we simply subtract what you’ve paid from the retail value to determine the balance you owe.

Want to continue paying monthly?

Our pricing is set so that your payments will amount to the item’s retail value in about two rental terms. Simply renew your lease, and you’ll have full ownership of the item when your second lease is complete.

Note that all Bazaar items, like sheets and pillows, are too good to share. You’ll have full ownership of those items at the end of just one lease, and they cannot be returned.

What do I need to do to end my lease?

About 6 weeks before your lease ends, we’ll reach out with instructions for lease completion.

You’ll be directed to your customer account where you’ll be given the option to:

  • Complete your lease
  • Renew your lease
  • Buyout any items you LOVE!
  • Or swap for a fresh set of items
What if I need to return my items early and break my lease?

When you sign your lease, you are contracted to pay the full lease value.

We do understand that things happen, so in the event that a lease break is unavoidable, we’ll revise your amount due to charge you only for the time you’ve actually had the items.

You’ll be responsible for the balance between what you’ve paid to date and this new lease value.

For example:

You’ve signed up for a 12 month lease and you need to break your lease early at 6 months. We’ll revise the lease amount from a 12 month lease to a 6 month lease. Then we’ll subtract what you’ve paid toward your 12 month lease to date from this 6 month lease value and charge the balance.

Then we’ll schedule your pick up and charge our standard pick-up fee. ($199)

Is there an example lease I could see?

For sure!

Head on over to our Help Center and you’ll find a sample of our lease agreement.

Your lease will have custom values*

The Furniture
Is the furniture new or used?

Items may be a mix of new and like-new. Bazaar items, like bedding, mattresses and rugs, are always brand new.

Returned items must pass our quality inspection. Items that don’t pass are professionally cleaned and refurbished so that they return to “like-new” condition.

Will the items come assembled?

With the exception of shelving and mirrors, all rental items will be assembled and installed into the room of your choice.

Watch it transform before your very eyes!

What if I scratch, stain, or break an item?

Normal wear-and-tear will happen, but no worries. We expect that!

On the odd occasion, big accidents and breaks will happen and we treat each incident on a case-by-case basis. If items are damaged beyond repair, we may need to charge for replacing the item.

Deliveries
How quickly will my delivery arrive?

Our estimated delivery time is 5-7 business days after lease signing.

Routes are set geographically so that we can maximize our fuel efficiency and minimize our environmental impact.

Availability varies by location, but we do deliver to each borough 1-2 times a week.

Can I select my delivery date or window?

To get your order to your home as soon as possible, we schedule the next available delivery date in your area upon receiving your signed lease.

Currently, we can only offer free white-glove delivery on select days for each neighborhood. Each zone has 1-2 routes per week.

Delivery windows are assigned to maximize efficiency for our drivers. This means quicker delivery for you! They cannot be changed once set as they are based on the route for that day.

We’ll let you know your 3-hour delivery window 24 hours in advance, so be sure to keep your day flexible.

What if I need to reschedule my delivery or pick-up?

Things happen!

Simply reach out to us at least 3 business days before your delivery/pickup, and we’ll get you rescheduled at no additional cost.

We'll need to charge a rescheduling fee if:

  • You are unavailable during your assigned delivery window
  • You reschedule within 2 business days of your scheduled date
  • You miss our delivery/pickup team’s pre-call
  • A C.O.I was needed for the delivery/pickup but was not requested in advance

For any missed delivery or last minute rescheduling, a $250 rescheduling fee will apply.

Do I need to be home for my delivery or pickup?

Yes, someone will need to let our delivery team in when they arrive, supervise the delivery/pickup, and sign for it.

It's best if you're there, but you could ask a landlord or family/friend to supervise, that works too!

What is the return policy?

Perfect space, but not so perfect? Let us know within 3 days of your delivery and we’ll set up a swap or return for any eligible rental item.

Please note that Bazaar items, like rugs and mattresses, are final sale and cannot be returned at any point.

Can you provide a C.O.I?

Our delivery service, Deliveright, handles all C.O.I. requests. 🤓

Simply send your building's C.O.I. requirements to coi@deliveright.com along with your Deliveright order number and they'll generate a COI for you.

Is there a pick up fee?

Conjure covers the cost of all deliveries (our treat!). So simultaneous pick-up and delivery is *free.*

There is a $199 fee for pick-up only to ensure proper handling and transportation. It also covers the cleaning and refurbishing of our items for the next Conjure customer. ✨

Trade In Program
What are Conjure Coins? How do they work?

Coins are our way of helping you build towards ownership while giving you the flexibility to try new items!

During your lease, you’ll accrue Conjure Coins based on the value of your monthly payments. Coins can be applied as a discount towards your next lease as long as it is of similar value (90% of your current lease value or more) and includes at least 1 new rental item.

Please note that final sale items from our Bazaar like mattresses and rugs do not earn coins.

How do I use Conjure Coins?
  1. Complete your lease
  2. Trade-in some, or all of your rental items to get Coins
  3. Redeem your Coins at checkout
  4. Watch your rent shrink!
How much are my Coins worth?

Conjure Coins are worth 10% of what you’ve paid into your lease value.

For example, if your total lease value is $500, you would earn $50 in Conjure Coins by the end of your lease.

This discount only applies to eligible rental items and can only be used towards a new lease that is at least 90% of your previous lease value.

Final sale items from our Bazaar like mattresses and rugs do not earn coins.

Can I apply my Coins to my current rental items?

Conjure Coins can only be applied to a new rental.

Billing & Payments
How does billing work?
  1. Your cart balance is your new monthly rent. You will pay your 1st month's rent when you checkout online.
  2. Your lease will be activated on your delivery date.
  3. Your 2nd month's rent will be charged one month from your delivery date.
  4. Automatic monthly payments will be set up with the credit card used at checkout.
How can I update my payment method?

You can update your payment method by going to conjure.co/account and selecting "Manage Billing" in the top right corner.

Or we can update it over the phone for you at 347-774-3358.

What payment methods are accepted?

We only accept payment via credit or debit cards. The card will be kept on file and will be automatically charged each month.

What happens if I miss a payment?

When a payment is missed, our system will automatically send you an email notifying you that the payment wasn’t processed. Simply update the payment method on your account and our system will attempt billing again the next day.

Conjure customers are not eligible for renewals or are able to utilize Conjure Coins until missed payments are resolved.

If multiple payments are missed, your account will be put into default and more serious action may be taken.

How can I track my payments?

You can track your payments in your customer account.

To sign up for a customer account, simply visit the site and select the accounts page in the top right hand corner.

You will be prompted to create an account and from there you can monitor your payments and billing info.

You can also view your conjure coins and lease details in your customer account.